Refund policy
Our 30-Day Guarantee
You have 30 days from the day your order is delivered to let us know if something isn't right.
Damaged, defective or wrong scene
- If your lamp arrives damaged or defective, or you received the wrong scene, email support@sadielamps.com within 30 days of delivery.
- Include your order number and a photo of the problem.
- We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send anything back.
Changed your mind?
- You can return an unused lamp in its original condition and packaging within 30 days of delivery.
- Email support@sadielamps.com with your order number first, and we'll send you the return address and instructions. Items sent back without contacting us first can't be accepted.
- Return shipping costs are paid by the customer and are non-refundable.
Refunds
- Once your return is received and inspected, we'll email you to confirm.
- Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
- Shipping upgrades and add-on services (Skip The Line, Order Processing Priority, Express Shipping, Shipping Protection) are non-refundable unless the item arrived damaged, defective or incorrect.
Warranty
If you added the Warranty (or got it free with a bundle) and your lamp's light stops working or the resin cracks under normal use within 12 months of delivery, email us a photo and we'll send a replacement lamp in the same scene.
Shipping protection
If you added shipping protection (or got it free with a bundle) and your package is lost, stolen or damaged in transit, contact us within 30 days of the expected delivery date and we'll reship your order at no cost.
Questions? Email support@sadielamps.com and we'll get back to you within 1–2 business days.